Privacy policy

The short version

• We have no server that keeps your recordings, videos, photos, wishes or list of relatives.
• Everything is in the “Love from Home” folder in the parents' Google Drive.
• Speech to text and making the PDF book happen right on the parents' phone.
• No ads, no tools that track visits, and we sell no data to anyone.
• We do not store, sell or share your family's data.

How the parents' app uses your Google account

Parents sign in with a Google account. The app only asks for the “drive.file” access: it can read and change only the files it creates in Drive. It cannot read your photos, documents or any other files.

The app shows the account's email in Settings so you know which account is in use. That email is kept only on your phone. The app never stores your password.

When you tap “Disconnect Drive”, the app hands its access back to Google.

Your Google account must allow sharing files by link, because the grandparents' invite links and the QR codes in the book are share links from your Drive. Some work or school accounts block this; the app tells you so and suggests a personal Gmail account.

To find out whether your account can share, the app creates a small, empty text file in the Love from Home folder, tries to share it, then deletes it right away.

Permissions on your phone

The app asks only when you use a feature, and you can say no:

• Microphone: when parents record a voice message for their baby.
• Camera: when parents take a photo or record a video for the book.
• Photo library: when parents choose a photo or video they already have. The app receives only what you choose.
• Contacts: when you tap “Choose from contacts”, your phone opens its own contact picker. The app receives only the name and phone number of the person you pick, and saves them in the list of relatives in your Drive. The app never asks to read your whole address book.

Recordings, photos and videos the parents add are saved straight into the parents' Drive.

When you send an invite

When you tap “Send”, the app opens Zalo or Messenger (or your phone's share sheet) with the invite ready, and sometimes copies the invite to the clipboard for you to paste. The message travels through the app you chose, under that app's policy, not through us.

When grandparents send a wish

Grandparents open the link the parents sent; they need no account. Recordings, videos, photos, notes, their name and the moment they agreed go straight from their phone into the parents' Drive, through Google. Nothing passes through our servers.

The grandparents' page asks for the microphone or camera when they tap to record.

If the link has expired (the parents haven't opened the app for a while), the page suggests sending the file through Zalo or another messaging app. That file travels between the grandparents and the parents through the app they chose, not through us. The parents add it to the app themselves.

What anyone with the link can see

A few things have to be shared by link to work. Anyone with the link can see them, so only send links to people you trust:

• The invite link's mailbox: the parents' message, the baby's nickname, the relatives' names and the ticket for uploading wishes to Drive.
• The baby's photo on the invite page, only if the parents turn it on (off by default).
• Recordings and videos with a QR code in the book: anyone who scans the code can listen or watch. Grandparents are told this before they send.

A wish with a QR code stays shared even if a plan is cancelled or refunded, so the QR codes in a printed book keep working. To turn it off, parents tap “Remove from the book” or delete the wish in the app.

Buying a plan

The One occasion and Lifetime plans are bought in the app. On iPhone, Apple handles the payment through the App Store; on Android, Google Play does. We never receive or see your card details.

The app uses RevenueCat to check purchases with the store. So that what you bought follows your Google account to other phones, the app gives RevenueCat an ID made from your Google account ID with a one-way hash (SHA-256). The account cannot be worked out from it. The app never sends your name, email or Google ID. RevenueCat receives that ID, the transaction ID, the plan bought, when it was bought, the store country, and the app and system versions. This is used only to open the right plan and restore purchases, never for ads or tracking. We can see those purchase reports, never what is in the book.

The plan you bought is written into the book (book.json) in your Drive, so the book opens with the right plan on every phone.

What we receive

• Purchase reports, as described under “Buying a plan”.
• Emails you send to support.
• When you open the website or the grandparents' page: Cloudflare, our hosting provider, processes your IP address and browser type to deliver the page and protect it from attacks. We do not use them to identify you.

The website and the grandparents' page use no visit tracking and load no fonts or scripts from other sites.

About your baby

A wish book is about a baby, so it holds a nickname, a date of birth, photos and voices. The parents, as the child's representatives, create this data and keep it in their own Google Drive. The parents decide who it is shared with.

The app is for parents, not for children. We do not store, sell or share data about the child.

Your rights

You have these rights over your data and your child's, and you can use them yourself, without asking us:

• To know: this page says where the data is and what it is used for. The app says it again before you create a book.
• To consent: parents agree on the "Where your baby's data is kept" screen when they create a book; grandparents tick their agreement before they send a wish.
• To withdraw consent: tap "Disconnect Drive" in Settings, or remove the app's access at myaccount.google.com/connections. Grandparents who want a wish taken back ask the parents to delete it.
• To see: open the "Love from Home" folder in Google Drive, or look in the app.
• To correct: change the baby's details, the list of relatives and the wishes in the app, or edit the files in Drive.
• To delete: as described under "Deleting your data" below.

If you need help with any of these, or have a question about your data, write to us at lovefromhome.support@gmail.com.

Deleting your data

• Delete a single wish in the app.
• Delete the whole “Love from Home” folder (or one baby's folder) in Google Drive to remove the books, wishes and invite mailboxes.
• In the app, go to Settings and tap “Clear data on this device” to remove what is kept on the phone.
• Remove the app's access on your Google account page: myaccount.google.com/connections.

We keep no copies, so deleting it in Drive deletes it all. To delete purchase reports or support emails, write to us.

Changes and contact

When this page changes, the date at the top changes too.

Responsible: ABC Software Solutions Company. Email: lovefromhome.support@gmail.com.