Support

If you need help with the app or the grandparents' page, email us. Tell us which phone you use (iPhone or Android) and what happened.

Support email

Please don't send passwords. We will never ask for yours.

Do grandparents need an account or to install anything?

No. They just tap the link you send through Zalo or Messenger and speak. The page works on old phones and 4G.

Where are the voices and photos of my baby kept?

In your own Google Drive, in the “Love from Home” folder. The app only sees the folder it created and reads no other files.

Do you print the book?

No. You download the PDF, already set up with print margins, and take it to a print shop near you.

Which phones is the app on?

iPhone and Android phones. Parents use the app on their phone; grandparents only tap a link, nothing to install.

What if I get a new phone?

Go to Settings and tap “Restore purchases”. Your baby's book is in your Drive, so it opens on the new phone just as it was.